Legal

Privacy Policy

Last updated: 27 July 2026

In short: we never sell, rent or share your personal data with third parties or marketing companies, and we will never contact you for marketing purposes without your permission. The rest of this page explains exactly what we collect, why, and your rights over it.

1. Who we are

All Media Transfers ("we", "us", "our") provides tape and film to digital conversion services. For the purposes of UK data protection law, All Media Transfers is the "data controller" responsible for your personal data collected through this website and in the course of providing our services.

Contact details:
Email: hello@allmediatransfers.uk
Phone: 01225 375184
Postal address: provided directly to you once an order is confirmed, for the purposes of sending your tapes or film to us. We do not publish our postal address publicly.

2. Information we collect

We only collect information that we need in order to provide our transfer service and communicate with you about your order. This may include:

Contact details — name, email address, phone number and postal address.
Order details — the media formats, quantities and condition of items you tell us about, your chosen delivery format, and any notes you provide about your order.
Communications — the content of emails, phone calls or messages you send us regarding your order or enquiry.
Payment information — where applicable, basic transaction details. We do not store full card numbers; payments are handled securely by our payment provider.
Technical information — basic, non-identifying information such as browser type, which may be collected automatically when you visit this website.

We do not knowingly collect any more information than is necessary to fulfil your order or respond to your enquiry.

3. How we use your information

We use your personal data only for the following purposes:

To process and fulfil your tape or film transfer order.
To communicate with you about your order, including confirming your quote, providing updates, and arranging delivery.
To respond to enquiries you send us through the website, email or phone.
To maintain records for accounting, invoicing and legal compliance purposes.
To improve our website and services.

We do not use your personal data for any purpose beyond those listed above without asking for your permission first.

We do not sell, rent or share your personal data with third parties or marketing companies. Your details are used solely by us to provide our service to you.

The only circumstances in which your data may be passed to another organisation are:

Essential service providers who help us operate our business, such as courier or postal services (to deliver your order) and payment processors (to handle transactions securely) — and only to the extent needed for them to perform that specific function.
Where we are required to do so by law, for example in response to a valid request from a court, regulator or law enforcement body.
In the unlikely event of a sale or restructuring of the business, in which case your data would only be transferred under the same protections described in this policy, and you would be notified.

Any third party we do work with is required to keep your information secure and confidential, and is not permitted to use it for their own marketing purposes.

5. Marketing communications

We will not contact you for marketing purposes without your permission. Any email, phone call, text or post you receive from us that relates to your order — such as a quote, order confirmation, or delivery update — is considered service communication, not marketing, and is necessary for us to fulfil your order.

If we ever wish to send you optional marketing communications (for example, about future offers), we will only do so if you have actively opted in to receive them. You can withdraw your consent to marketing communications at any time by contacting us using the details in Section 13, or by using the unsubscribe link included in any marketing email.

6. Legal basis for processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Contract — processing your order details is necessary to perform the contract between us when you place an order.
Legitimate interests — for example, keeping basic records to run and improve our business, in a way that does not override your rights.
Consent — for any optional marketing communications, which you can withdraw at any time.
Legal obligation — where we need to retain certain records, such as invoices, to comply with UK tax and accounting law.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes it was collected for. As a general rule:

Order and customer communication records are kept for as long as needed to complete your order and deal with any after-service queries, and are then archived or deleted within a reasonable period.
Financial records, such as invoices, are retained for the period required by UK tax law (currently six years).
If you've opted in to marketing communications, we'll keep your consent on file until you withdraw it.

8. How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. This includes restricting access to personal data to those who need it to carry out your order, and using secure methods to store and transmit information.

No method of storage or transmission is completely secure, but we work to keep your information as safe as possible at every stage.

9. Cookies

This website uses only the minimum technical functionality required for it to work correctly. We do not currently use tracking or advertising cookies. If this changes in future, this policy will be updated and, where required by law, we will ask for your consent first.

10. Your rights

Under UK GDPR, you have the following rights over your personal data:

Access — you can ask us for a copy of the personal data we hold about you.
Rectification — you can ask us to correct any inaccurate or incomplete data.
Erasure — you can ask us to delete your personal data, where there is no legal reason for us to keep it.
Restriction — you can ask us to limit how we use your data in certain circumstances.
Portability — you can ask for your data in a portable format to transfer to another provider.
Objection — you can object to us processing your data where we rely on legitimate interests.
Withdraw consent — where we rely on your consent (such as for marketing), you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 13. We will respond within one month, as required by law.

11. Children's privacy

Our services are intended for adults placing orders on behalf of themselves or their family. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this privacy policy from time to time, for example to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "last updated" date. We encourage you to check this page periodically.

13. Contact us & complaints

If you have any questions about this privacy policy, or wish to exercise any of your rights, please contact us:

Email: hello@allmediatransfers.uk
Phone: 01225 375184

If you're unhappy with how we've handled your personal data, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113